ORDER STATUS
Can you deliver my order to a cargo company?
Yes — we do deliver orders to cargo companies at no extra cost to you. We are only able to deliver your order if the cargo company is within our drop off radius.
Why was my order cancelled?
If your order was cancelled, it must have been because the items in your order were out of stock or we encountered trouble collecting payment.
RETURNS & DAMAGES
I have damage and/or damages on an item in my order. What do I do?
If you receive an item with damage, please contact us immediately via email. Please note: all claims for damages are handled exclusively via email and we will not be able to assist you by phone.
Cancellations
Order cancellations must be requested in written form (e-mail). No cancellations are accepted after shipment. All sales are non-refundable.
ORDER PROCESSING
I placed an order, what next?
Upon completion of your order, general processing time may take up to 1-3 business days. Once the order is processed, payment will be charged when the items are shipped. Availability of goods is subject to change without notice. All orders are considered “SHIP AS READY” unless noted otherwise in the memo of each order.
If you have any further questions or concerns regarding your orders, please contact our web customer service staff via email.